Frequently Asked Questions
What payment methods do you accept?
We accept all major debit and credit cards and payments by Paypal.
What packaging will my reel be shipped in?
All of our reels are shipped in our unique branded Adcock Stanton boxes.
When will I receive my delivery?
Due to the personalised nature of our products, delivery times vary for each product that we sell. Our reels are hand built to suit each customers requirements and some items require personalised engraving, so delivery times can vary greatly. Once completed, items are shipped within 48 hours. We will always build and ship items as soon as possible, and we can cater for urgent requirements for special occasions. Please contact us if you would like a delivery estimate for any product.
How much does delivery cost?
Our delivery charges are based on the size of the item(s) you order. When you order several small items you may be charged the higher rate.
UK & Ireland
Small Item (e.g. Reel Pouch, Lighter) £3.00
Large Item (e.g. Reel) £9.99
Small Item (e.g. Reel Pouch, Lighter) £8.00
Large Item (e.g. Reel) £18.00
(Delivery to certain countries outside of the UK may incur customs charges that are to be paid by the customer)
How do I contact Adcock Stanton?
If you have any questions or would like any further information about our products, please contact us using the details below:
Call us on +44 (0)1509 673253
Email us at [email protected]
Write to us at:
Adcock Stanton Limited
14 Willow Poole Lane
I have a question about my order?
If you have any questions regarding your order, please contact us as soon as possible using the details above.
How long is my reel under guarantee?
Your Adcock Stanton comes with a 5 year Guarantee.
What if I have a problem with my Adcock Stanton Reel
If for some reason you have an issue with your reel, please contact us and we can arrange to have your reel sent to us and we can assess it to see if we can repair it.